Are you avoiding the F-word?
Description
Giving feedback can feel awkward, emotional, or even confrontational — especially when you're trying to lead with empathy. In this episode, Denzil explores how to deliver clear, constructive feedback that builds trust instead of breaking it.
Reflecting on her conversation with retired psychologist and business coach Nicole McCance, she unpacks:
- Why feedback feels so hard — and why we avoid it
- How to use clear systems to reduce the sting of critique
- How to avoid the ineffective “feedback sandwich”
- Tips for handling attribution bias in team conversations
Whether you're a clinic owner, team lead, or just working on your leadership style, this episode offers actionable strategies to make feedback more effective and less scary.
Have a story about feedback that worked (or flopped)? We’d love to hear it. Email us at [email protected].
If reflections like these help you lead better, don’t forget to subscribe and check out Denzil’s bi-weekly newsletter for more leadership insights.
Our Guest
Nicole McCance
Nicole McCance is a Psychologist (retired) turned Business Coach for therapists scaling to a group practice. She expanded her private practice to 55 therapists and multiple 7 figures in 3 years (with toddler twins at home). Nicole sold her clinic in the 4th year and then retired as a Psychologist in her 5th year. She now teaches therapists how to help more people, make more money, and have more freedom following her proven method.