This week on Radio Front Desk, we’re exploring the kind of confidence that helps practitioners — and their patients — thrive. Inspired by her conversation with Jane’s Co-founder, Alison Taylor, Denzil reflects on what it really takes to build confidence and a thriving clinic. From encouraging patients to come back when care is still needed to creating a team culture rooted in learning and...

This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane. Before Jane, Ali was right there with you — managing her clinic, leading a team, scrubbing clinic floors, and juggling it all while starting a family. This episode dives into those messy early days, hard-earned lessons, and the traits Ali believes make a truly successful practitioner. What You’ll Learn Al...

Rejection is never easy, but it’s often where the real growth happens. In this episode, Denzil reflects on her conversation with Angel Leung, founder of Baby Bean Consulting, about rejection and the resilience that comes from it. Here, Denzil dives deep into the emotional side of business — the sting of rejection, the importance of resilience, and why hearing "no" isn't the end of the stor...

Join us as we sit down with Angel Leung , a registered nurse and founder of Baby Bean Consulting . Inspired by her own experience with pregnancy loss, Angel created a business that empowers women through miscarriage, pregnancy after loss, and birth trauma. This heartfelt conversation explores her journey, the challenges of launching a business as a new mom, and her mission to inspire change ...

In this episode, we’re back with Dr. Kellen Scantlebury , founder of Fit Club NY . Dr. Kellen has always done things a little differently — and his clinic is a testament to that. This time around, we tackle big topics like keeping patients accountable, growing your network, and rebooking strategies that actually work. What You’ll Learn How to create a clinic environment that encourage...

In this bonus episode, we’re jumping into the second half of our conversation with Meg and Neena from Articulate Design + Consulting . Here, they walk us through a few of their tips from their playbook for finding your space. What you’ll learn: What really matters when choosing a location Why square footage isn’t always what it seems How preparation gives you an edge when negotiating...

This week on the podcast, we’re talking about how your workspace can do more than just function — it can actually feel like you. Inspired by her chat with Meg and Neena from Articulate Design and Consulting, Denzil dives into the intersection of design and identity. From personalizing your clinic with meaningful items to the magic of biophilic design, this episode is packed with ideas to h...

In this episode, we talk to Meg and Neena, the founders of Articulate Design + Consulting. These physios-turned-designers are on a mission to transform healthcare spaces for patients and clinicians everywhere. Here, they’ll reveal how thoughtful design can improve not just your clinic’s look, but also the care you deliver — and why ditching the front desk might be the best move you’ll ever m...

This week on the podcast, we’re chatting about a real challenge of becoming a leader: how stepping back is actually really hard. Sharing personal insights and lessons from her growth coach Melody, Denzil opens up about the fears and resistance that can come with delegation and letting go. She explores how reframing resistance can help make the leap into leadership a little easier. Whet...

Melody Taylor is not a clinic owner. But she is the Growth and Development coach at Jane and knows a thing or two about leading a team, growing a business, and living up to your potential. And over the past year, Melody has become a mentor and coach for many other leaders at Jane. In this episode, Denzil and Melody talk about letting go as a leader, establishing non-negotiables that can hel...

This week on the podcast, we’re talking about the art (and strategy) of adding new services to your clinic. Denzil chats with Brandon Jacobs , founder of Park Integrative Health , about how he’s built a thriving multidisciplinary clinic by carefully selecting services that align with his vision: medical and allied health practitioners collaborating together. Denzil shares Brandon’s tips ...

This week on the podcast, we’re exploring one of the most critical steps in building a successful clinic — choosing the right location. Denzil sits down with Eric and Caroline , co-founders of Vitae Health & Sport in North Vancouver, to unpack the thoughtful, strategic process behind their decision. From analyzing community plans to surprising insights drawn from a major coffee chain...

Brandon Jacobs often says that without integrative healthcare, his life wouldn’t be the same. A persistent feeling of being “off” led him on a years-long journey to find the source of his symptoms. Brandon was eventually diagnosed with a rare disorder that processes certain foods and turns them into ethanol in the body, making him feel “drunk.” In this episode, Brandon shares how his pers...

In the world of business, many people say faster is better. More clients means more profit, and growth is good. While this advice works for some, it’s a notion Eric Vermander and his wife Caroline King are constantly pushing against. Owners of Vitae Health & Sport in North Vancouver, Eric and Caroline are a husband-wife duo running their clinic for the long haul. They’ve taken a slowe...

This week on the podcast, we’re digging into the art of building trust — one of the biggest challenges in a cash-based clinic. Denzil reflects on a powerful conversation she had with David Bruton , owner of Between the Lines Physical Therapy in Denver, about what it takes to truly earn your patients’ confidence outside the traditional insurance model. Through David’s story, Denzil unpa...

David Bruton Jr. is no stranger to adversity. After eight seasons in the NFL and a long list of football-related injuries, he’s using the skills he learned playing professional sports to forge a new kind of physical therapy practice: one with the good vibes of an NFL locker room. The physical space is just one way David is doing things differently. In this episode, he tells Denzil about som...

This week on the podcast, we’re celebrating Valentine’s Day by exploring the power of connection in your business! Denzil reflects on what it takes to create a space where people truly feel seen, valued, and part of a community. Drawing inspiration from Austin and Erin , the dynamic duo behind Coast Mountain CrossFit , this episode dives into how intentional actions can transform your cl...

Having a place to go outside of work and home where you feel like you belong is crucial to our well-being. And for a lot of people, that place is the gym. That’s where Coast Mountain CrossFit comes in. What’s special about this gym is the quality of coaching plus the community it’s created, which includes our very own Denzil. In this episode, Denzil sits down with two people she knows ver...

This week on the podcast, Denzil brings the warmth and wit of our Letter from the Editor newsletter straight to your ears! This episode dives into the art of creating content that truly resonates. Denzil reflects on a conversation with Matt Lundquist , the owner of Tribeca Therapy , and unpacks how writing with a bold point of view can make your work relatable and memorable. Have a questi...

Matt Lundquist didn’t always want to be a psychotherapist. Initially, he saw himself as more of a philosopher and social justice advocate — someone working to make change in his community. But, in doing that, he found a passion for clinical work, appreciating the one-on-one connections he made with people and the direct impact he could have on their lives. That’s when he realized: “Wait...

Joseph Ibe is a seasoned chiropractor, business owner, and investor - what some call a multi-hyphenate, and for good reason. He’s spent time building and flipping clinics, breathing new life into businesses that need it, and giving the next generation of practitioners a stake in the ground. In this episode of Radio Front Desk, Denzil learns about what it actually takes to get started bu...

Dr. Julie Durnan is a dual entrepreneur doing something pretty unique: she’s a licensed naturopathic physician who’s opened not one, but two businesses. The first was a naturopathic clinic in North Vancouver. Then, when practitioners retreated online during the pandemic, she launched a second business - Ginger Desk - a virtual assistant company now serving hundreds of clinics. In t...

Walk into ⁠ Aphrodite Fertility Acupuncture ⁠, and you’ll be greeted by vibrant plants, a warm waiting room, and a soft piano track playing over the speakers. Regardless of your journey to this fertility clinic, you’re welcomed into a safe space, carefully built for some of life’s most vulnerable moments. In this episode, you’ll hear how Emily Marson and Ghoncheh Ayazi’s trust for each othe...

Bootstrapping a business in New York City — famously known as one of the toughest and most competitive places in the world to succeed — is no small feat. In this episode, we hear from Dr. Kellen Scantlebury — a physical therapist who’s built his practice, Fit Club New York , from the ground up. Kellen shares how he developed his unique brand philosophy, the things he does to set himself ap...

Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business . Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between. Created by the team at Jane App, a practice managem...