What is it about tax season that makes us feel like we’re falling behind? In this episode, Denzil sits down with Andrew Riesen, co-founder of Heard, to talk about the financial side of running a clinic. Andrew gets real about the emotions behind money management and why so many clinicians struggle to stay on top of it. But he also talks about how to replace that overwhelm with confiden...

In this episode, Denzil reflects on how a personal memory (and a conversation with Destin from Jane App ) reframed how she thinks about the relationship between who we are and what we do. Destin’s story about how her grandmother’s illness led her into nonprofit work and, eventually, to a career in community building reminded Denzil of something important: The personal parts of us don’t nee...

What if building your clinic’s community could feel natural, and maybe even fun? In this episode of Radio Front Desk, Denzil sits down with Destin Jones, Jane’s Head of Community and Events, to unpack what “community” really means for clinics. Destin has spent her career figuring out what actually makes people come together, and in this episode, she shares how to make authentic connec...

What actually works when it comes to marketing? In this episode, Denzil revisits a question that kept surfacing in her early interviews with clinic owners: What actually works when it comes to marketing? After hearing a different answer every time, she did what any curious editor would do: she wrote it all down. Here, she reflects on her takeaways from the article, the advice she took fr...

Every clinic owner faces a season where things don’t feel perfect. But why do so few talk about it? In this episode of Radio Front Desk, Denzil sits down with psychotherapist and clinic owner Roxanne Francis to talk about what it’s really like to run a clinic when things don’t feel as perfect as they look. Roxanne opens up about facing shame, comparison, and the pressure to appear put-t...

What if your clinic felt more like a tea party than a therapy office? That's exactly where Andrea Valliere started with her clinic, Road to Hana . In this episode of Radio Front Desk, Denzil sits down with Andrea to explore how looking beyond healthcare to hospitality, design, and even brands like Disney and Bumble helped her reimagine what a clinic could be. With little luxuries like sea...

If no one can find your clinic’s social media account, do you even exist to them? This week, Denzil explores why showing up online (even just a little) matters more than you might think. Inspired by a conversation with Michael Lau of The Prehab Guys , she explores how social can become less of a chore and more of a quiet invitation to be discovered. You’ll hear her touch on: Starting ...

Is social media really the key to building a thriving practice? Michael and Adelle of The Prehab Guys say not necessarily, even with 1.3 million followers of their own. In this episode of Radio Front Desk, Denzil sits down with Michael — co-founder of The Prehab Guys — and his wife Adelle to explore how three PT students turned Instagram exercise clips into a global platform, a direct-to...

Could your clinic's photos be doing more to help you connect with new clients? In this episode of Radio Front Desk, Denzil is joined by photographer and business owner Ian Harland to explore how authentic photos can make your clinic stand out, build trust with potential clients, and even boost your SEO. Ian has captured many of Jane’s marketing photos, and here, he shares his tips on cre...

A photo can set the tone for your whole brand, or quietly work against it. In this episode, Denzil reflects on a recent conversation with her colleague ⁠Bianca⁠ about the power of photos in clinic marketing. She shares lessons she’s learned over the years about how to ensure your photos are working for your story, not against it. You’ll hear her touch on: Keeping your photo gallery aliv...

What if your clinic were a person? That’s the question that sparked this episode with Bianca DiPietro, Jane’s marketing design manager and certified branding expert. In this conversation, Bianca and Denzil unpack what branding really means for clinics and how it differs from marketing. They explore the full patient journey, from the first Google search to the smell of your waiting room, a...

AI is moving fast — and so is the way we’re using it. But how do you know if you’re using it to its full potential? In this episode, Denzil shares her own evolving relationship with ChatGPT: the surprising ways it’s helped, the limits she’s run into, and what she’s learning about asking better questions. Denzil shares how AI has become surprisingly useful companion in certain areas: ...

Burnout isn’t just a buzzword in healthcare. It’s a lived reality that shows up as exhaustion, pressure, and a slow erosion of joy. In this episode, Denzil revisits her conversation with five practitioners from across North America — a chiropractor, a psychotherapist, a trauma psychologist, and two physiotherapists — to discuss their experiences with burnout. Together, they reflect on t...

Burnout isn’t always solved by taking time off — especially if nothing really changes when you come back. In this episode, Denzil shares a powerful question from psychotherapist and clinic owner Roxanne Francis: “What’s going to change this time when you go back?” It’s a simple prompt that opens the door to rethinking how we work, recover, and protect our energy before burnout hits. In her d...

Marketing doesn’t always come naturally — especially in healthcare. It can feel overwhelming, confusing, or like something you’re “supposed” to know how to do. But what if marketing didn’t have to feel like marketing at all? In this episode of Radio Front Desk, host Denzil Ford shares highlights from a live panel recorded at a recent Jane retreat. Five practitioners from across North America ...

What do you reach for when things get tense? In this episode, Denzil opens up about what happens when pressure hits, like a tough phone call or a frustrated patient, and her brain suddenly goes blank. (Been there?) She reflects on a conversation with her colleague Meghan Menzel, Jane App’s Training Lead and a longtime clinic front desk pro, about the high-stress moments that come with the jo...

What does it take to create a truly welcoming clinic? In this episode, we’re talking to Meghan Menzel . Before becoming the Training Lead at Jane, she spent nearly a decade working at the front desk — and she’s learned something most of us forget: the front desk isn’t just about scheduling and payments. It’s about presence, emotion, and the moments that set the rhythm for everything else in ...

If your relationship with money had a theme song, what would it be? In this episode, Denzil reflects on her conversation with financial therapist Aseel El-Baba, who helps health and wellness pactitioners explore the emotional patterns behind their money habits, like avoidance, over-spending, and everything in between. Denzil shares: Why we sometimes confuse spending with investing, l...

What if your biggest business challenge wasn’t logistical, but emotional? In this episode of Radio Front Desk,  financial therapist Aseel El-Baba  sits down with Denzil to unpack the emotional and psychological roots of our money decisions, especially in the early stages of private practice. She invites new health and wellness practitioners to rethink budgeting, paying themselves, and why...

Leadership can feel like a constant balancing act, especially when you’re the kind of person who wants to do it all. In this episode, Denzil reflects on her conversation with chiropractor, clinic owner, and business coach Dr. Manju Asdir, exploring the parts of leadership that can feel a little messy to navigate. Denzil reflects on: Why work relationships need both connection and clear ...

What happens when your right-hand team member quits two weeks after you return from maternity leave? For chiropractor and business coach Dr. Manju Asdhir , it was the wake-up call that transformed her clinic — and her leadership. In this episode, Dr. Manju shares with Denzil how she rebuilt her practice from the inside out. They explore what happens when you stop being the glue holding every...

Giving feedback can feel awkward, emotional, or even confrontational — especially when you're trying to lead with empathy. In this episode, Denzil explores how to deliver clear, constructive feedback that builds trust instead of breaking it. Reflecting on her conversation with retired psychologist and business coach Nicole McCance , she unpacks: Why feedback feels so hard — and why we avoi...

What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-figure practice with 55 therapists. In this episode, Nicole joins Denzil to talk about this journey. She shares her tips on why systemizing before you hire is a game-changer, how to build your dream team, and how to attract your perfect candidate with a great...

This week on Radio Front Desk, we’re exploring the kind of confidence that helps practitioners — and their patients — thrive. Inspired by her conversation with Jane’s Co-founder, Alison Taylor, Denzil reflects on what it really takes to build confidence and a thriving clinic. From encouraging patients to come back when care is still needed to creating a team culture rooted in learning and...

What does it look like to go from running a clinic to building the software that runs clinics around the world? This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane . Before Jane, Ali was right there with you — managing her clinic, leading a team, scrubbing clinic floors, and juggling it all while starting a family. This episode dives into those messy early da...

Rejection is never easy, but it’s often where the real growth happens. In this episode, Denzil reflects on her conversation with Angel Leung, founder of Baby Bean Consulting, about rejection and the resilience that comes from it. Here, Denzil dives deep into the emotional side of business — the sting of rejection, the importance of resilience, and why hearing "no" isn't the end of the stor...

What happens when personal loss inspires a movement in women’s health? In this episode, we’re talking to Angel Leung — registered nurse and founder of Baby Bean Consulting . After experiencing pregnancy loss herself, Angel set out to create something she wished she’d had at the time: a compassionate, informed space that supports women through miscarriage, pregnancy after loss, and birth ...

This week on the podcast, we’re talking about how a little fun can go a long way in creating meaningful connections with your patients. Inspired by her chat with Dr. Kellen Scantlebury of Fit Club NY, Denzil dives into the art of making your clinic a place patients actually want to return to. She shares ideas for hiring a team that brings the right vibe, building connection outside the ac...

What does it take to keep patients coming back without feeling pushy? In this episode, we’re back with Dr. Kellen Scantlebury , founder of Fit Club NY . Dr. Kellen has always done things a little differently — and his clinic is a testament to that. This time around, Denzil and Kellen dig into big topics like keeping patients accountable and the small shifts in environment and communicat...

In this bonus episode, we’re jumping into the second half of our conversation with Meg and Neena from  Articulate Design + Consulting . Here, they walk us through a few of their tips from their playbook for finding your space. What you’ll learn: What really matters when choosing a location Why square footage isn’t always what it seems How preparation gives you an edge when negotia...

This week on the podcast, we’re talking about how your workspace can do more than just function — it can actually feel like you. Inspired by her chat with Meg and Neena from Articulate Design and Consulting, Denzil dives into the intersection of design and identity. From personalizing your clinic with meaningful items to the magic of biophilic design, this episode is packed with ideas to h...

What if your clinic design could change the way you deliver care? In this episode, we’re talking to Meg and Neena — physios-turned-designers and the founders of Articulate Design + Consulting. After years in clinical practice, they saw firsthand how the spaces we work in can either help or hinder care. Now, they’re on a mission to reimagine healthcare spaces for both patients and practition...

This week on the podcast, we’re chatting about a real challenge of becoming a leader: how stepping back is actually really hard. Sharing personal insights and lessons from her growth coach Melody, Denzil opens up about the fears and resistance that can come with delegation and letting go. She explores how reframing resistance can help make the leap into leadership a little easier. Whet...

Melody Taylor is not a clinic owner. But she is the Growth and Development coach at Jane and knows a thing or two about leading a team, growing a business, and living up to your potential. And over the past year, Melody has become a mentor and coach for many other leaders at Jane. In this episode, Denzil and Melody talk about letting go as a leader, establishing non-negotiables that can hel...

This week on the podcast, we’re talking about the art (and strategy) of adding new services to your clinic. Denzil chats with Brandon Jacobs , founder of Park Integrative Health , about how he’s built a thriving multidisciplinary clinic by carefully selecting services that align with his vision: medical and allied health practitioners collaborating together. Denzil shares Brandon’s tips ...

This week on the podcast, we’re exploring one of the most critical steps in building a successful clinic — choosing the right location. Denzil sits down with Eric and Caroline , co-founders of Vitae Health & Sport in North Vancouver, to unpack the thoughtful, strategic process behind their decision. From analyzing community plans to surprising insights drawn from a major coffee chain...

In the world of business, many people say faster is better. More clients means more profit, and growth is good. While this advice works for some, it’s a notion Eric Vermander and his wife Caroline King are constantly pushing against. Owners of Vitae Health & Sport in North Vancouver, Eric and Caroline are a husband-wife duo running their clinic for the long haul. They’ve taken a slowe...

Brandon Jacobs often says that without integrative healthcare, his life wouldn’t be the same. A persistent feeling of being “off” led him on a years-long journey to find the source of his symptoms. Brandon was eventually diagnosed with a rare disorder that processes certain foods and turns them into ethanol in the body, making him feel “drunk.” In this episode, Brandon shares how his pers...

This week on the podcast, we’re digging into the art of building trust — one of the biggest challenges in a cash-based clinic. Denzil reflects on a powerful conversation she had with David Bruton , owner of Between the Lines Physical Therapy in Denver, about what it takes to truly earn your patients’ confidence outside the traditional insurance model. Through David’s story, Denzil unpa...

David Bruton Jr. is no stranger to adversity. After eight seasons in the NFL and a long list of football-related injuries, he’s using the skills he learned playing professional sports to forge a new kind of physical therapy practice: one with the good vibes of an NFL locker room. The physical space is just one way David is doing things differently. In this episode, he tells Denzil about som...

This week on the podcast, we’re celebrating Valentine’s Day by exploring the power of connection in your business! Denzil reflects on what it takes to create a space where people truly feel seen, valued, and part of a community. Drawing inspiration from Austin and Erin , the dynamic duo behind Coast Mountain CrossFit , this episode dives into how intentional actions can transform your cl...

Having a place to go outside of work and home where you feel like you belong is crucial to our well-being. And for a lot of people, that place is the gym. That’s where Coast Mountain CrossFit comes in. What’s special about this gym is the quality of coaching plus the community it’s created, which includes our very own Denzil. In this episode, Denzil sits down with two people she knows ver...

This week on the podcast, Denzil brings the warmth and wit of our Letter from the Editor newsletter straight to your ears! This episode dives into the art of creating content that truly resonates. Denzil reflects on a conversation with Matt Lundquist , the owner of Tribeca Therapy , and unpacks how writing with a bold point of view can make your work relatable and memorable. Have a questi...

Matt Lundquist didn’t always want to be a psychotherapist. Initially, he saw himself as more of a philosopher and social justice advocate — someone working to make change in his community. But, in doing that, he found a passion for clinical work, appreciating the one-on-one connections he made with people and the direct impact he could have on their lives. That’s when he realized: “Wait...

Joseph Ibe is a seasoned chiropractor, business owner, and investor - what some call a multi-hyphenate, and for good reason. He’s spent time building and flipping clinics, breathing new life into businesses that need it, and giving the next generation of practitioners a stake in the ground. In this episode of Radio Front Desk, Denzil learns about what it actually takes to get started bu...

Dr. Julie Durnan is a dual entrepreneur doing something pretty unique: she’s a licensed naturopathic physician who’s opened not one, but two businesses. The first was a naturopathic clinic in North Vancouver. Then, when practitioners retreated online during the pandemic, she launched a second business - Ginger Desk - a virtual assistant company now serving hundreds of clinics. In t...

Walk into ⁠ Aphrodite Fertility Acupuncture ⁠, and you’ll be greeted by vibrant plants, a warm waiting room, and a soft piano track playing over the speakers. Regardless of your journey to this fertility clinic, you’re welcomed into a safe space, carefully built for some of life’s most vulnerable moments. In this episode, you’ll hear how Emily Marson and Ghoncheh Ayazi’s trust for each othe...

Bootstrapping a business in New York City — famously known as one of the toughest and most competitive places in the world to succeed — is no small feat. In this episode, we hear from Dr. Kellen Scantlebury — a physical therapist who’s built his practice, Fit Club New York , from the ground up. Kellen shares how he developed his unique brand philosophy, the things he does to set himself ap...

Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business . Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between. Created by the team at Jane App, a practice managem...