Think about the last time you went to a really great restaurant. Every detail, from the friendly greeting to the attentive waitstaff who anticipated your needs, made you feel like the most important person in the room. This is an experience that Dr. Michelle Wendling knows well. A self-described foodie, Dr. Wendling recalls the exceptional experience she had at a Michelin-starred restaurant....
When patients step into your clinic, the quality of communication before, during, and after their appointment profoundly impacts their visit. From first phone calls to follow-up emails to text reminders, consistent and effective communication is crucial to building trusting relationships and ensuring a positive patient experience. But how can you prioritize top-notch communication when you’re...
Talia Singer juggles her hybrid mental health practice in the busy urban center of Toronto. As a mental health nurse, psychotherapist, instructor, and mother, her weekly schedule flips between anything from clinical supervision to client sessions, plus parenting. Like many mental health clinicians pre-pandemic, Talia was initially reluctant to take online. With the pandemic’s pressing needs,...
Tracy De and Tianni Wang believe that healing begins with community. Best friends and business partners, the duo launched Chicago Minds — a coworking space designed for mental health professionals — as a way to break the isolation of private practice, and create an inclusive community for clinicians and clients alike. Tracy De recalls the moment she was finally ready to open her private...
Your waiting room is a busy place. On any given day, you’re juggling a full schedule of patients with their own unique needs. But one group in particular needs more hands-on attention to pass the time. Kids. You might already have some toys on hand to keep them busy, or maybe you’re looking for some fresh ideas. Don’t worry — we’ll walk through how to make the kids in your clinic feel righ...
With its convenience, accessibility, and popularity among clients, telehealth demand is growing in many practices. But even if you’re tech-savvy, it’s hard work. And hey, we get it. You not only have to consider your set-up, but you also have to consider how to protect your clients’ privacy. That’s why we’re here to help you make your telehealth experience as smooth as possible. Our te...
Some people shy away from discomfort. Alison Taylor leans in. It’s how she ran clinics for 20 years; it’s how she navigates her role as Co-Founder and Co-CEO at Jane ; and, it’s a quality she hopes to empower in others – especially when it comes to one of the most crucial aspects of running a business: money. As operational costs rise, raising fees is often the only way for owners to maint...
Your intake form is one of the most important tools you have as a practitioner. It’s the first point of contact for many clients, and sets the stage for treatment planning. A well-crafted intake form can help you gather essential information about your clients’ health histories, treatment goals, and preferences, and it can also help establish clear boundaries and expectations for your work tog...
