Infusing delight into your practice is more than just lifting your clients’ spirits. It’s a strategic business decision and one of the simplest ways to improve your overall client experience. Why? Because delighted clients don’t just come back, they tell other people they should come, too. The more delightful the patient experience, the louder they shout it from the rooftops! And you begin bui...
Building a community sounds big, doesn’t it? Like something that takes a full team, a big plan, and way more time than you actually have. But the truth is, real community tends to start small, and when you create simple, genuine moments of connection, it naturally grows into something lasting. That’s something Destin Jones (Jane’s community and events leader) has done beautifully. What sta...
We’ve all been there. The phone rings, and you realize you’ve got a difficult or upset client on your hands. Whether it’s a well-meaning “chatty Kathy” or an angry caller looking for a quick fix, knowing how to deal with difficult clients is just part of the job for anyone at the front desk. As someone who has trained numerous front desk staff over the years, Jenn Collins has learned a few key...
AI is having its moment, and healthcare is no exception. Somewhere around 500–600 million people are actively using AI every day to do things like plan meals, summarize search results, send the perfect break-up text, and even write clinical notes. Artificial intelligence is showing up in every corner of life, and one fast-growing use case in the professional world is AI-powered medical scrib...
Have you had an over-capacity waitlist? Were you worried that your clients would not be able to book in a reasonable amount of time? It’s a common concern for so many practitioners. And it’s something that I’ve seen in my own private practice. As a mental health practitioner, I thought about my clients’ needs at the time and how I could help them while they waited to see me. So I created a...
Running a solo practice has its perks: you’re in control, set your own hours, and build strong relationships with your patients. But at some point, you might start wondering 'what’s next?' Then, one question in particular stands out in your mind: should I make the leap to a multidisciplinary clinic? For some clinic owners, expansion is about reaching more patients without stret...
Think about the last time you went to a really great restaurant. Every detail, from the friendly greeting to the attentive waitstaff who anticipated your needs, made you feel like the most important person in the room. This is an experience that Dr. Michelle Wendling knows well. A self-described foodie, Dr. Wendling recalls the exceptional experience she had at a Michelin-starred restaurant....
When patients step into your clinic, the quality of communication before, during, and after their appointment profoundly impacts their visit. From first phone calls to follow-up emails to text reminders, consistent and effective communication is crucial to building trusting relationships and ensuring a positive patient experience. But how can you prioritize top-notch communication when you’re...
Talia Singer juggles her hybrid mental health practice in the busy urban center of Toronto. As a mental health nurse, psychotherapist, instructor, and mother, her weekly schedule flips between anything from clinical supervision to client sessions, plus parenting. Like many mental health clinicians pre-pandemic, Talia was initially reluctant to take online. With the pandemic’s pressing needs,...
Tracy De and Tianni Wang believe that healing begins with community. Best friends and business partners, the duo launched Chicago Minds — a coworking space designed for mental health professionals — as a way to break the isolation of private practice, and create an inclusive community for clinicians and clients alike. Tracy De recalls the moment she was finally ready to open her private...
Your waiting room is a busy place. On any given day, you’re juggling a full schedule of patients with their own unique needs. But one group in particular needs more hands-on attention to pass the time. Kids. You might already have some toys on hand to keep them busy, or maybe you’re looking for some fresh ideas. Don’t worry — we’ll walk through how to make the kids in your clinic feel righ...
With its convenience, accessibility, and popularity among clients, telehealth demand is growing in many practices. But even if you’re tech-savvy, it’s hard work. And hey, we get it. You not only have to consider your set-up, but you also have to consider how to protect your clients’ privacy. That’s why we’re here to help you make your telehealth experience as smooth as possible. Our te...
Some people shy away from discomfort. Alison Taylor leans in. It’s how she ran clinics for 20 years; it’s how she navigates her role as Co-Founder and Co-CEO at Jane ; and, it’s a quality she hopes to empower in others – especially when it comes to one of the most crucial aspects of running a business: money. As operational costs rise, raising fees is often the only way for owners to maint...
Your intake form is one of the most important tools you have as a practitioner. It’s the first point of contact for many clients, and sets the stage for treatment planning. A well-crafted intake form can help you gather essential information about your clients’ health histories, treatment goals, and preferences, and it can also help establish clear boundaries and expectations for your work tog...
