Miscarriage, pregnancy after loss, and birth trauma are often not talked about enough, leaving women and families to navigate some of life’s most challenging seasons without support. We spoke to Baby Bean founder Angel Leung about how her personal story inspired her to innovate in women’s healthcare, break down misconceptions, and fuel much-needed change. Angel Leung is no stranger to t...
Expanding your clinic’s services might feel a little daunting. You’ve already built something valuable — but how do you take it further? To help shed some light on this, we sat down with Dr. Kellen Scantlebury , founder of Fit Club NY , during an episode of Radio Front Desk . Here, he shares his very own step-by-step guide, packed with expert tips to help you grow yo...
Please note: this article is for U.S. clinics and should not be interpreted as tax or financial advice in any way. If you’re a clinic owner, you’re being pulled in every direction. You’re balancing your patients’ needs, daily admin work. and charting… and then, like clockwork, there it is. Tax season. At best, you feel like there’s not enough time on any given day. When it comes to...
Running a solo practice has its perks: you’re in control, set your own hours, and build strong relationships with your patients. But at some point, you might start wondering 'what’s next?' Then, one question in particular stands out in your mind: should I make the leap to a multidisciplinary clinic? For some clinic owners, expansion is about reaching more patients without stret...
Oh hello, it's Denzil here, Editor-in-Chief of Front Desk magazine . I’m the one tapping away at the keyboard and hoping these words find you well. I want to pull back the curtain on a topic close to my heart and crucial to any business: making decisions about people . When I joined Jane, I started by building out Jane University — a training program on how to use the software (which ev...
As a clinic owner or practitioner, treating patients probably feels like second nature. Growing your practice? That’s likely a different story. If finding ways to prioritize growth feels a bit like a juggling act — you’re not alone. In a survey of 265 Jane clinic owners and managers, 40% say that finding ways to grow their practice feels tiring or overwhelming.* So we turned to Scott Ma...
“There’s a saying in group therapy that goes ‘When you bring someone new into a group, you must acknowledge you have a new group.’” This is a piece of wisdom Matt Lundquist shared with us when we spoke about how he onboarded nine team members to his Manhattan-based psychotherapy practice, Tribeca Therapy . To Matt, Founder and Clinical Director, culture and onboarding are interwoven. A big...
Before Jake Joy was helping her psychotherapy clients carve out a path to healing, she was creating art. “When I first started painting, I felt so inspired by what was coming out onto the canvas,” Jake shares, adding that when you first start something new you’re often “going off of your own interpretation, your own desires, your own passions.” But as Jake’s art career continued, she notic...
It’s hard to believe that 43 calls could come from a Google Business Profile in a small town of 1200, but I can confirm it’s true. Living in Joseph, Oregon where fishing and hunting are as common as treating clients and patients, I understand the importance of efficient marketing methods that can yield significant results without demanding too much time — or budget. In the world of wellnes...
Disclaimer: This article is discipline-specific for Canadian mental health practitioners. Here at Front Desk Digital, we’ll cover new developments across health and wellness disciplines. If you’re like me, the end of the year can be a scramble to submit insurance claims for extended healthcare. Between combing through my email for receipts and figuring out what I’ve submitted already, it’...
Was Robin Valadares always good at looking at his numbers? Admittedly not. He had no firsthand experience with budgeting, personal finance, or economics. But knowing he was in business for himself, and by himself, made him curious to learn more. The physiotherapist and financial literacy educator explains how he taught himself how to understand the data of his business , and where to star...
Where are you overwhelmed in your practice? It’s time to delegate that, ASAP. While it can be rewarding to run your own business, it can also leave you scattered, tired, not to mention hitting an income ceiling. When doing everything on your own starts to impact your home life and your bottom line, it’s time to make a change. But for you — it’s vital that your first hire is done with thought...
As narrated to Vasiliki Marapas Julia Smith finished her Master’s, moved to a new city, and laid the foundation for what would soon become a successful private practice. Today, she’s not only the Clinical Director at Insight Mental Health Counselling , but the owner of Fearless Practice : a consulting company for Canadian therapists navigating the business side of the mental health profe...
No-shows are a frustrating phenomenon that can disrupt the flow of your day and cut into your profit. As a clinic owner or practitioner, it can feel like a situation outside of your control. Especially when you’re already in a juggling act — on one end you’re handling business needs, and on the other, you’re balancing caring for your patients. Switching between these two modes might feel stre...
It’s a busy day at your clinic’s front desk. Phones are ringing, emails are pinging, and your team is there with friendly smiles, greeting every visitor (for the first time or the thousandth time). Your front desk is the face of your business, where first impressions are everything. It’s also where you can set the stage for a long-lasting relationship with your patients. But how do you bui...
Tracy De and Tianni Wang believe that healing begins with community. Best friends and business partners, the duo launched Chicago Minds — a coworking space designed for mental health professionals — as a way to break the isolation of private practice, and create an inclusive community for clinicians and clients alike. Tracy De recalls the moment she was finally ready to open her private...
In the hustle and bustle of clinic life, time can feel like a luxury. Maybe you’re buried under endless to-do lists and deadlines. Maybe you’re putting out random fires that didn’t exist an hour ago (that’s normal, right?). Whatever you’re dealing with, the stress of work can eat into the precious “me time” that’s essential for managing a well-balanced life. But here’s the thing: work-life...
Some people shy away from discomfort. Alison Taylor leans in. It’s how she ran clinics for 20 years; it’s how she navigates her role as Co-Founder and Co-CEO at Jane ; and, it’s a quality she hopes to empower in others – especially when it comes to one of the most crucial aspects of running a business: money. As operational costs rise, raising fees is often the only way for owners to maint...
FYI: We’re going to talk about Jane the product in this article So, you’re thinking about switching to a new EMR , but you haven’t quite made the leap. That’s understandable — change is hard, and there’s probably a ton of things on your mind. You’ll want to explore the import process, understand how the new system will impact your day-to-day operations, and strategize on the best way to t...
Perhaps one of the most frustrating situations in clinical practice is the dreaded no-show. If they’re not dealt with, high no-show rates impact treatment outcomes, clinic efficiency, and the revenue you need to keep caring for your patients. Here are a few of our top tips on how to reduce no-shows and keep your practice running smoothly.
FYI: We’re going to talk about Jane the product in this article Hey there, In the Jane community group , we’ve been having a lot of conversations about payment processing and the rates and fees that come along with that. So, for anyone who isn’t fully integrated with Jane Payments , we thought we’d put together a helpful guide on how payment processing fees work, where they come from, an...
Hey everyone 👋 Our friends from Myodetox presented Hiring, Training & Retaining an Exceptional Front Desk Team during our Allied series, and it was fantastic. So fantastic, in fact, that we’ve had a lot (like… a LOT) of requests for more resources on this topic. So, we took Myodetox’s wisdom, sprinkled in a little advice from Jane’s People team, and had a few of our former clinic ma...
