How to hire for your clinic without regrets (with Nicole McCance)

What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-figure practice with 55 therapists.

In this episode, Nicole joins Denzil to talk about this journey. She shares her tips on why systemizing before you hire is a game-changer, how to build your dream team, and how to attract your perfect candidate with a great job post.

What you’ll learn

• Tips for getting started – even when it’s scary
• Nicole’s 5-step method for growing a thriving clinic
• How to use personality tests to filter out poor-fit candidates
• The value of clear feedback (and how to make giving it less difficult!)

Resources mentioned

• The McCance Method - website
• The McCance Method on Instagram

• The Business Savvy Therapist Podcast

• The Culture Code by Daniel Coyle
• The Big Five personality test
• Kolbe personality test
• Nicole’s Playbook - 5 steps for hiring & retention

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Radio Front Desk is brought to you by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:

If this episode has you thinking about hiring your first team member, Jane’s got your back. You can set up practitioner schedules, assign admin shifts, manage time off, and keep everyone in sync — without the spreadsheet headaches. It’s super intuitive (think: colour-coded calendars and real-time updates), and it works whether you’re just getting started or scaling your practice like Nicole.

Learn more about Jane’s admin scheduling features

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.